If the online route fails, you’re looking at the phone call. This is the equivalent of trying to assemble flat-pack furniture without the instructions, but with hold music.
Grab a cuppa, find a quiet corner, and prepare your patience. The NS&I customer service team is actually pretty lovely, but you will need to answer security questions like, “What was the name of your first pet?”
I once answered “Fluffy” and the lady on the phone paused for a solid three seconds. I think she was judging my childhood naming skills. Just be honest, swallow your pride, and ask for the number directly.
The Sneaky Workaround
Here’s a pro tip: if you have the NS&I app, you might not even need the number. The app uses your face or fingerprint to log you in. It’s like having a bouncer who knows your name.
Once you’re in, you can view your bonds, check for prizes, and the holder’s number is usually displayed under your account details. You don’t need to memorize it if you can just thumb-scan your way in.
Also, check any old emails from NS&I. They send you a confirmation when you buy bonds. That email will have the number right there, laughing at you for searching the house for an hour.
£103m in Premium Bonds are unclaimed – how to check if…
