You’ve done everything right. You’ve accepted all the aid. You’ve passed the “no holds” check. Still, the money isn’t there. Why? Patience, young Grasshopper.
Liberty sends the refund file to a bank called BankMobile. That bank then processes it. So if you see “refund issued” in ASIST, it’s actually with BankMobile, not your bank. It’s like a middleman you never asked for.
BankMobile usually takes two to three business days to hand it off. If you choose a different refund method (like a check), add another week. Checks are basically snail mail’s final boss.
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