Don’t call at 9:01 AM. Everyone else had the same idea. You’ll be on hold with the click of a thousand keyboards in the background. Pure torture.
John Lewis Sued by Brent Cross Landlords Over Click-and-Collect Rent
Try 10:30 AM or 2:00 PM. That’s the sweet spot. Staff are caffeinated, the early rush has died down, and you might actually get someone who sounds happy. Miracle of miracles.
Avoid Mondays like the plague. Seriously. Monday is for returns, complaints, and existential dread. Call on a Tuesday or Wednesday. Those days are like the “golden hour” of phone support.
What If You Hate Talking on the Phone? (Same.)
I feel you. The phone gives me anxiety too. Why not use the live chat on their website? It’s under “Help” in the top right corner. No awkward silences. Just typing and emojis.
But if you must call, prepare your order details. Have the product name, the color, and your postcode ready. The staff at Brent Cross are lovely—really, truly lovely—but they don’t have psychic powers. Sadly.
